Terms of Service
Professional terms governing the use of our advanced neuromonitoring technology
Agreement Overview
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Avinya NeuroTech (“Company,” “we,” “us,” or “our”) regarding your use of our neuromonitoring devices, software, and related services.
By accessing or using our products and services, including NeuroPaahi and NeuroAstra devices, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
Acceptance of Terms
By using our services, you represent and warrant that:
- • You are a licensed healthcare professional or authorized institutional user
- • You have the legal authority to enter into this agreement
- • You will comply with all applicable laws and regulations
- • You understand the medical nature of our devices and their intended use
- • You agree to use our products only for their intended medical purposes
Medical Device Usage Terms
Intended Use
- • NeuroPaahi and NeuroAstra are medical devices for neurological monitoring
- • Devices must be used only by qualified healthcare professionals
- • Usage must comply with all regulatory approvals and guidelines
- • Devices are not intended for home or consumer use
Professional Responsibility
- • Healthcare professionals remain solely responsible for patient care decisions
- • Our devices provide diagnostic support but do not replace clinical judgment
- • Users must maintain appropriate training and certification
- • Device data must be interpreted within clinical context
Quality and Maintenance
- • Users must follow all maintenance and calibration protocols
- • Report any device malfunctions or adverse events immediately
- • Ensure proper training for all device operators
- • Maintain device logs and usage records as required
Service Availability and Support
We strive to provide reliable service availability, but we cannot guarantee uninterrupted access:
- • Services may be temporarily unavailable for maintenance or updates
- • We provide technical support during business hours
- • Emergency support is available for critical device issues
- • Software updates may require temporary service interruptions
- • We reserve the right to modify services with appropriate notice
Data Handling and Privacy
Your use of our services involves the collection and processing of medical data:
- • All patient data remains under the control of the healthcare provider
- • We act as a data processor under applicable healthcare privacy laws
- • Users must obtain appropriate patient consent for data processing
- • Data is encrypted and stored in compliance with HIPAA and other regulations
- • Cross-border data transfers follow applicable legal frameworks
- • Users may request data deletion subject to legal retention requirements
Prohibited Uses
You agree not to:
- • Use devices outside their intended medical purpose
- • Attempt to reverse engineer or modify device software
- • Share access credentials with unauthorized persons
- • Use devices for research without appropriate approvals
- • Violate any applicable laws or regulations
- • Interfere with the operation of our systems or services
- • Use devices in ways that could compromise patient safety
Intellectual Property Rights
Our intellectual property includes:
- • Patents, trademarks, and copyrights in our devices and software
- • Proprietary algorithms and diagnostic methods
- • Training materials and documentation
- • Brand names and logos
Users receive a limited, non-exclusive license to use our products for their intended medical purposes. This license does not grant any rights to our intellectual property beyond authorized use.
Liability and Disclaimers
Important Medical Disclaimer:
Our devices are diagnostic tools that support clinical decision-making. Healthcare professionals remain solely responsible for all patient care decisions and clinical interpretations.
Liability limitations:
- • We provide devices “as is” with appropriate warranties
- • Our liability is limited to the terms of applicable warranties
- • We are not liable for clinical decisions or patient outcomes
- • Users assume responsibility for proper device operation and maintenance
- • Limitation of liability applies to the maximum extent permitted by law
Regulatory Compliance
Our devices comply with applicable regulatory requirements:
- • FDA regulations for medical devices (where applicable)
- • CE marking for European markets
- • ISO 13485 quality management standards
- • Local regulatory requirements in each market
- • Post-market surveillance and reporting obligations
Users must ensure compliance with local regulations and obtain necessary approvals for device use in their jurisdiction.
Termination
This agreement may be terminated:
- • By either party with appropriate notice
- • Immediately for material breach of terms
- • Upon expiration of device lease or service agreements
- • For non-payment of fees or charges
Upon termination, users must return devices and cease use of our services. Data handling follows our retention policies and applicable legal requirements.
Governing Law and Jurisdiction
These Terms are governed by the laws of India, specifically the jurisdiction of Telangana State. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
For international users, local laws may also apply, and we will work to resolve disputes through appropriate legal channels while maintaining compliance with applicable medical device regulations.
Updates to Terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes through:
- • Email notifications to registered users
- • Prominent notices on our website
- • In-device notifications where applicable
- • Direct communication for significant changes
Continued use of our services after notification constitutes acceptance of updated Terms.